Customer satisfaction is important. Please review the policy below before placing your order.
Personalized and Custom Items
Personalized or custom made items cannot be returned or refunded. These items are created specifically for each order and cannot be resold.
Custom Order Cancellations
Custom and personalized orders may be canceled within 1 hour of the time the order is placed. To receive a cancellation and refund, you must contact FloridayCreations within this 1 hour cancellation window. After 1 hour has passed, the order is considered final and work may begin. Once the cancellation window has ended, custom and personalized orders cannot be canceled or refunded, including any custom design fees.
Damaged Items
If your order arrives damaged during shipping, a replacement will be provided as long as the buyer contacts FloridayCreations within 24 hours of receiving the product. Please include clear photos of the damaged item and the packaging it arrived in. If contact is made after the 24 hour window, the request will be reviewed on a case by case basis.
Standard Items
Non personalized items may be eligible for return within 5 days of delivery if the item is unused and in its original condition. Buyers are responsible for return shipping costs.
Incorrect Orders
If you receive the wrong item or an error was made by FloridayCreations, please contact us as soon as possible so the issue can be corrected.
If you have any questions about your order or these policies, please contact FloridayCreations before placing your order.
